Refund Policy

Refund Policy

We stand behind the quality of our packaging products. Learn about our fair and transparent refund policy designed to ensure customer satisfaction.

Last Updated: July 2025
Effective: January 1, 2025

1. Refund Overview

At Vardhaman Agencies, customer satisfaction is our top priority. We offer a comprehensive refund policy to ensure you're completely satisfied with your packaging solutions.

Our Commitment

We are committed to providing:

  • High-quality packaging products that meet your expectations
  • Fair and transparent refund processes
  • Quick resolution of any product issues
  • Professional customer service throughout the return process
  • Clear communication about refund status and timelines

Quality Guarantee

All products undergo rigorous quality checks before shipping to ensure they meet our high standards.

Satisfaction Promise

If you're not satisfied with your purchase, we'll work with you to find a satisfactory solution.

2. Eligible Returns

Products Eligible for Return

The following conditions make products eligible for return and refund:

  • Products received in damaged condition due to shipping
  • Items that do not match the product description or specifications
  • Wrong products delivered due to our error
  • Manufacturing defects discovered upon delivery
  • Products that fail to meet advertised quality standards
  • Bulk orders with significant quality issues affecting more than 5% of the shipment

Non-Returnable Items

Certain items cannot be returned due to their nature:

  • Custom-made or specially ordered products tailored to specific requirements
  • Products that have been used, opened, or installed (unless defective)
  • Items damaged due to misuse, negligence, or normal wear and tear
  • Products returned after the specified return period
  • Items without original packaging or in unsellable condition

Time Limitations

Return requests must be initiated within specific timeframes:

  • Standard products: 7 days from delivery date
  • Bulk orders: 10 days from delivery date
  • Damaged products: Report within 48 hours of delivery
  • Wrong products: Report within 3 days of delivery

3. Return Process

Step-by-Step Return Process

Follow these simple steps to initiate a return:

1

Contact Customer Service

Reach out to our customer service team via phone, email, or our website contact form. Provide your order number and reason for return.

2

Return Authorization

Our team will review your request and provide a Return Authorization (RA) number if approved, along with return instructions.

3

Package and Ship

Carefully package the items in their original packaging and ship to the address provided with your RA number clearly marked.

4

Inspection and Refund

Once we receive and inspect the returned items, we'll process your refund within our standard timeline.

Required Information

When contacting us for a return, please have the following information ready:

  • Order number or invoice number
  • Product details (item codes, quantities, descriptions)
  • Reason for return with detailed explanation
  • Photos of damaged items (if applicable)
  • Preferred resolution (refund, exchange, store credit)

4. Refund Timeline

Processing Times

Our refund processing follows these timelines:

Return Approval

1-2 business days from initial contact to receive return authorization.

Inspection Period

2-3 business days to inspect returned items upon receipt.

Refund Processing

5-7 business days to process approved refunds to original payment method.

Payment Method Specific Timelines

  • Bank Transfer: 3-5 business days
  • Credit/Debit Card: 5-10 business days
  • Online Payment Platforms: 7-14 business days
  • Cash Payments: Immediate upon pickup or bank transfer
  • Check Payments: 10-15 business days

Expedited Processing

For urgent situations, expedited processing may be available:

  • Business-critical orders affecting operations
  • Large volume customers with established relationships
  • Significant product defects requiring immediate attention

5. Return Conditions

Product Condition Requirements

For a successful return, products must meet these conditions:

  • Items must be in original, unused condition
  • Original packaging and labeling must be intact
  • All accessories and documentation must be included
  • Products should be clean and free from contamination
  • No signs of misuse, abuse, or improper storage

Packaging Requirements

Proper packaging is essential for return acceptance:

  • Use original manufacturer packaging when possible
  • Secure packaging to prevent damage during return shipping
  • Include all original inserts, protective materials, and documentation
  • Clearly mark the Return Authorization number on the outside package
  • Use appropriate cushioning for fragile items

Inspection Criteria

Returned items will be inspected for:

  • Completeness of the return (all items and accessories)
  • Condition matching the return reason
  • Absence of customer-caused damage
  • Verification against original order specifications
  • Compliance with return policy requirements

6. Shipping Costs

Return Shipping Responsibility

Shipping costs for returns depend on the reason for return:

Company Responsibility

We cover return shipping costs when:

  • Products are damaged during shipping
  • Wrong items were sent due to our error
  • Products have manufacturing defects
  • Items don't match specifications provided
  • Quality issues affect the entire order

Customer Responsibility

Customer covers return shipping costs when:

  • Customer ordered wrong products
  • Change of mind or no longer needed
  • Ordered incorrect quantities
  • Misunderstanding of product specifications
  • Business requirements changed

Refund of Original Shipping

  • Original shipping costs are refunded only if the return is due to our error
  • Free shipping promotions are not refunded as cash
  • Expedited shipping costs may be partially refunded based on circumstances

7. Damaged Products

Reporting Damaged Items

If you receive damaged products:

  • Report damage within 48 hours of delivery
  • Take clear photos of damaged items and packaging
  • Do not dispose of damaged packaging until instructed
  • Contact customer service immediately with order details
  • Provide delivery receipt and any carrier documentation

Types of Damage Covered

  • Physical damage to products during shipping
  • Torn or punctured bubble wrap rolls
  • Crushed or deformed packaging materials
  • Water damage from weather exposure
  • Contamination from external sources

Resolution Options

For damaged products, we offer:

  • Full refund of purchase price
  • Replacement with identical products
  • Partial refund for partially damaged bulk orders
  • Store credit for future purchases
  • Expedited replacement for urgent needs

8. Exchange Policy

Product Exchanges

We offer product exchanges as an alternative to refunds:

  • Exchange for different sizes or specifications
  • Upgrade to higher quality products (with price difference)
  • Alternative products of equal value
  • Store credit for future purchases

Exchange Process

  • Contact customer service to discuss exchange options
  • Receive pre-approval for the exchange
  • Return original items following standard return process
  • New items will be shipped upon receipt of returned products
  • Price differences will be charged or refunded accordingly

Exchange Limitations

  • Exchanges must be requested within the return period
  • Products must meet return condition requirements
  • Custom products cannot be exchanged
  • Seasonal or discontinued items may have limited exchange options

9. Bulk Orders

Special Considerations for Large Orders

Bulk orders have special refund considerations:

  • Extended return period of 10 days from delivery
  • Partial returns accepted for large quantities
  • Quality sampling inspection for very large orders
  • Dedicated account manager for bulk order issues
  • Flexible resolution options including partial refunds

Quality Thresholds

For bulk orders, we apply quality thresholds:

  • Orders over 100 units: 2% defect tolerance
  • Orders over 500 units: 1% defect tolerance
  • Orders over 1000 units: 0.5% defect tolerance
  • Defects exceeding thresholds qualify for partial or full refunds

Business Partnership Benefits

  • Priority processing for return requests
  • Expedited refund processing
  • Flexible payment terms for replacements
  • Dedicated customer service representative
  • Custom return agreements for regular customers

10. Contact Support

Our customer service team is ready to assist with all refund-related inquiries:

Phone Support

08043864029 Ext 7822
Monday - Saturday: 9:00 AM - 6:00 PM

Email Support

returns@vardhamanagencies.in
Response within 4-6 hours during business days

Return Address

Vardhaman Agencies
No. 563, Ganesh Peth
Pune-411002, Maharashtra, India

Priority Support

Bulk orders and business customers receive priority support with dedicated account managers.

When Contacting Support

To expedite your refund request, please provide:

  • Order number or invoice reference
  • Product details and quantities
  • Clear description of the issue
  • Photos if products are damaged
  • Preferred resolution method
  • Urgency level and business impact

Response Commitment: We aim to respond to all refund inquiries within 4-6 hours during business days and provide resolution within 24-48 hours for urgent matters.

Get Started Today

Ready to Protect Your Products?

Join 500+ satisfied customers who trust us for premium bubble wrap and stretch film packaging solutions. Get instant quotes and enjoy fast delivery.

Free Shipping Above ₹5,000
100% Quality Guarantee
24/7 Customer Support
×

Vardhaman Agencies

Online
VA

Hello! Welcome to Vardhaman Agencies. How can I help you today?

Please select a category below: