At Vardhaman Agencies, customer satisfaction is our top priority. We offer a comprehensive refund policy to ensure you're completely satisfied with your packaging solutions.

Our Commitment

We are committed to providing:

• High-quality packaging products that meet your expectations
• Fair and transparent refund processes
• Quick resolution of any product issues
• Professional customer service throughout the return process
• Clear communication about refund status and timelines

Products Eligible for Return

The following conditions make products eligible for return and refund:

• Products received in damaged condition due to shipping
• Items that do not match the product description or specifications
• Wrong products delivered due to our error
• Manufacturing defects discovered upon delivery
• Products that fail to meet advertised quality standards
• Bulk orders with significant quality issues affecting more than 5% of the shipment

Non-Returnable Items

Certain items cannot be returned due to their nature:

• Custom-made or specially ordered products tailored to specific requirements
• Products that have been used, opened, or installed (unless defective)
• Items damaged due to misuse, negligence, or normal wear and tear
• Products returned after the specified return period
• Items without original packaging or in unsellable condition

Time Limitations

Return requests must be initiated within specific timeframes:

• Standard products: 7 days from delivery date
• Bulk orders: 10 days from delivery date
• Damaged products: Report within 48 hours of delivery
• Wrong products: Report within 3 days of delivery

Step-by-Step Return Process

Follow these simple steps to initiate a return:

Required Information

When contacting us for a return, please have the following information ready:

• Order number or invoice number
• Product details (item codes, quantities, descriptions)
• Reason for return with detailed explanation
• Photos of damaged items (if applicable)
• Preferred resolution (refund, exchange, store credit)

Processing Times

Our refund processing follows these timelines:

Payment Method Specific Timelines

• Bank Transfer: 3-5 business days
• Credit/Debit Card: 5-10 business days
• Online Payment Platforms: 7-14 business days
• Cash Payments: Immediate upon pickup or bank transfer
• Check Payments: 10-15 business days

Expedited Processing

For urgent situations, expedited processing may be available:

• Business-critical orders affecting operations
• Large volume customers with established relationships
• Significant product defects requiring immediate attention

Product Condition Requirements

For a successful return, products must meet these conditions:

• Items must be in original, unused condition
• Original packaging and labeling must be intact
• All accessories and documentation must be included
• Products should be clean and free from contamination
• No signs of misuse, abuse, or improper storage

Packaging Requirements

Proper packaging is essential for return acceptance:

• Use original manufacturer packaging when possible
• Secure packaging to prevent damage during return shipping
• Include all original inserts, protective materials, and documentation
• Clearly mark the Return Authorization number on the outside package
• Use appropriate cushioning for fragile items

Inspection Criteria

Returned items will be inspected for:

• Completeness of the return (all items and accessories)
• Condition matching the return reason
• Absence of customer-caused damage
• Verification against original order specifications
• Compliance with return policy requirements

Return Shipping Responsibility

Shipping costs for returns depend on the reason for return:

Refund of Original Shipping

• Original shipping costs are refunded only if the return is due to our error
• Free shipping promotions are not refunded as cash
• Expedited shipping costs may be partially refunded based on circumstances

Reporting Damaged Items

If you receive damaged products:

• Report damage within 48 hours of delivery
• Take clear photos of damaged items and packaging
• Do not dispose of damaged packaging until instructed
• Contact customer service immediately with order details
• Provide delivery receipt and any carrier documentation

Types of Damage Covered

• Physical damage to products during shipping
• Torn or punctured bubble wrap rolls
• Crushed or deformed packaging materials
• Water damage from weather exposure
• Contamination from external sources

Resolution Options

For damaged products, we offer:

• Full refund of purchase price
• Replacement with identical products
• Partial refund for partially damaged bulk orders
• Store credit for future purchases
• Expedited replacement for urgent needs

Product Exchanges

We offer product exchanges as an alternative to refunds:

• Exchange for different sizes or specifications
• Upgrade to higher quality products (with price difference)
• Alternative products of equal value
• Store credit for future purchases

Exchange Process

• Contact customer service to discuss exchange options
• Receive pre-approval for the exchange
• Return original items following standard return process
• New items will be shipped upon receipt of returned products
• Price differences will be charged or refunded accordingly

Exchange Limitations

• Exchanges must be requested within the return period
• Products must meet return condition requirements
• Custom products cannot be exchanged
• Seasonal or discontinued items may have limited exchange options

Special Considerations for Large Orders

Bulk orders have special refund considerations:

• Extended return period of 10 days from delivery
• Partial returns accepted for large quantities
• Quality sampling inspection for very large orders
• Dedicated account manager for bulk order issues
• Flexible resolution options including partial refunds

Quality Thresholds

For bulk orders, we apply quality thresholds:

• Orders over 100 units: 2% defect tolerance
• Orders over 500 units: 1% defect tolerance
• Orders over 1000 units: 0.5% defect tolerance
• Defects exceeding thresholds qualify for partial or full refunds

Business Partnership Benefits

• Priority processing for return requests
• Expedited refund processing
• Flexible payment terms for replacements
• Dedicated customer service representative
• Custom return agreements for regular customers

Our customer service team is ready to assist with all refund-related inquiries:

When Contacting Support

To expedite your refund request, please provide:

• Order number or invoice reference
• Product details and quantities
• Clear description of the issue
• Photos if products are damaged
• Preferred resolution method
• Urgency level and business impact

Response Commitment: We aim to respond to all refund inquiries within 4-6 hours during business days and provide resolution within 24-48 hours for urgent matters.